Terms of Sale
The following terms and conditions apply to all persons who purchase tickets to Community Cinemas. Please read them carefully.
1.0 Terms of Sale
1.1 Tickets sold by Community Cinemas are subject to the following terms and conditions as well as in respect of our COVID-19 Policy https://communitycinemas.com.au/covid-19-policy/ which all patrons are required to read before committing to any purchase and attendance at any venue:
1.2 All ticket sales are final and non-transferable. Refunds and exchanges will not be made for inadvertently booking the wrong session. Refunds will not be given for a cancellation or termination due to adverse weather conditions.
1.3 Any tickets not exchanged or otherwise by 30th June preceding the season shall be converted into a credit note for future use in future seasons. No refunds shall be applicable thereafter.
1.4 Cancellations Due To Adverse Weather: Community Cinemas is an outdoor event and is occasionally subject to adverse weather. We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain. We strongly recommend customers bring wet weather gear to screenings in case of rain (note the use of umbrellas during screenings is not permitted as it obstructs the view of other audience members). Screenings will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel a screening is made by the venue Night Manager on site, and can be made at any time up to or during the screening, as weather conditions are notoriously unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is officially cancelled by Community Cinemas.
Ticket holders who independently decide that potential weather conditions are unsuitable are welcome to personally transfer their e-ticketing to any other screening in the future. The instructions are provided on e-tickets or select CHANGE MY BOOKING under TICKETS/EVENTS on the website.
Community Cinemas does not provide refunds on tickets in the event of a Cancellation due to Adverse Weather. If a session is cancelled due to adverse weather, tickets are automatically revalidated for the same ticket type for any future session during that Community Cinemas season or beyond. You must retain your original tickets in order to use the information on them for another night.
When a session is cancelled, customers will receive an SMS and an email to the mobile number and email address entered when purchasing tickets online. The email will contain instructions on how to rebook for another session. Instructions on how to re-book your session are also available your e-ticket. Start the process by selecting CHANGE MY BOOKING under the heading TICKETS/EVENTS on the website. Please note that Community Cinemas Head Office does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise customers of a cancellation.
In the event that a cancellation due to adverse weather occurs in the final weeks of season, and a ticket holder is unable to attend another session during that season, patrons holding paid tickets or those from redeemed gift vouchers will have their entitlement preserved for subsequent seasons. This does not apply to Complimentary Gate Admission ticket holders whose entitlement will conclude with the end of the season.
1.5 If a movie session is cancelled or terminated due to a decision by the host venue, or other occurrence outside of Community Cinemas’ direct control, e-ticket holders can transfer their ticketing to any future screening as outlined in 1.6. Tickets are subject to capacity and entry is not guaranteed.
1.7 If a movie session is cancelled or terminated due to mechanical breakdown Community Cinemas e-ticket holders can transfer their ticketing to any future screening as outlined in 1.8. Tickets are subject to capacity and entry is not guaranteed.
1.9 Volunteers working at Community Cinemas’ sites are not authorised to speak on behalf of Community Cinemas or make verbal commitments on its behalf.
1.10 Entry may be refused if tickets are damaged or defaced in any way or are not purchased from one of Community Cinemas authorised points of sale.
1.11 Community Cinemas reserves the right to charge patrons for the replacement of lost or damaged tickets or gift vouchers.
1.12 Late arrival may result in non-admittance until a suitable time during the movie.
1.13 Persons claiming tickets to a free screening do so on the understanding that they will be in attendance. Failure to notify Community Cinemas by phone call, or email to info@communitycinemas.com.au, by 5:45pm on the day of the screening may have any future claimed free tickets to any future free screening(s) cancelled without notice. No claim against Community Cinemas may be made due to costs incurred by the ticket holder resulting from such cancellation. Any such costs remain the responsibility of the ticket holder.
1.14 GST will apply to all goods and services supplied through this site.
2.0 Privacy and Access
2.1 Any personal information that Community Cinemas collects from your use of this web site will be maintained in accordance with Community Cinemas’ privacy policy.
2.2 Community Cinemas may refuse access to this web site at any time in its sole discretion.
2.3 You are aware that Community Cinemas attracts considerable media interest. By purchasing your ticket and/or attending the event you are agreeing for your name, photograph and/or footage of you to be used for promotional or advertising purposes.
3.0 Variation
3.1 Community Cinemas reserves the right to vary the terms of sale at any time. Variations become effective upon posting on the web site. By making a purchase through this site after the terms and conditions have been varied you agree to be bound by the variation.
4.0 Conditions of Entry
4.1 Upon purchasing a ticket to Community Cinemas, the purchaser agrees to be bound by the rules and regulations of the venue host, as well as by the Liquor License that applies within the Community Cinemas site.
4.2 As Community Cinemas operates within a licensed venue BYO alcohol is not permitted.
4.3 Dogs (except for carer dogs) and other animals are not permitted.
4.4 Community Cinemas does not guarantee entry to persons who have not redeemed a Gift Voucher online and booked for a specific session.
4.5 Persons holding Complimentary Gate Admissions must redeem their vouchers online and are subject to the conditions stated upon them and venue capacity. They cannot be presented at the gate.
4.6 Persons holding Value Card coupons and Value Card Discount Cards must present same at the venue box office on the night for ticketing for admission to that screening subject to the conditions stated upon them and venue capacity. They cannot be redeemed online.
4.7 Patrons may not damage or remove any vegetation or property belonging to the venue host or Community Cinemas whether that vegetation or property is within or outside the designated Community Cinemas site.
4.8 Patrons must remain within Community Cinemas permitted areas where instructed to do so by Community Cinemas’ volunteers or agents.
4.9 Community Cinemas reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons. Such person/s will not be entitled to a refund or exchange of tickets.
4.10 Community Cinemas respects and fully enforces all health and safety requirements including the need for either mandatory scanning of QR codes or completing the manual register as a condition of entry and any other legislative requirement at that time. Community Cinemas reserves the right to refuse entry to any patron refusing to comply with such requirements and is not liable for any refunds or costs incurred by the patron thereby resulting.
4.11 Patrons who acquire free tickets to a particular listed Free Screening and fail to attend may have any subsequent free ticketing cancelled at the absolute discretion of Community Cinemas. Patrons who acquire more than four (4) free tickets to a particular screening may be contacted to confirm these bookings. Failure to confirm such bookings by the required date and time may result in the free ticketing being cancelled. Responsibility to confirm lies entirely with the account holder.
Privacy Policy
Community Cinemas
Movies by Burswood (Inc) trading as Community Cinemas owns, operates and/or manages the cinemas listed on this website and the Value Card loyalty program. Community Cinemas is committed to ensuring your personal information is protected. Community Cinemas understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This Privacy Policy will explain how we manage your personal information.
In addition to this Privacy Policy, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when participating in a promotion, entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.
The information we collect about you:
The types of personal information we collect about you will depend on what services you use or products you acquire. This may include collecting your name and address, your date of birth, your email address, mobile number, your contact address, credit card details, payment and transaction details/history, cinema preferences, and where you have the option to comment on our services or products whatever other information you choose to supply to allow us to provide products and services to you. If you become a Value Card member we may collect other personal information about you depending on what services or program benefits you use.
How personal information is collected and held
We may collect your personal information in relation to your interactions and transactions with us and as part of providing benefits to Value Card members. This includes: making a purchase in a cinema or online, participating in a promotion, competition or survey, using your number or associated identifiers such as payment cards, registering for services and using related digital services. We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third party service providers. We implement a range of measures to protect the security of that personal information. Community Cinemas will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
Cookies:
We collect cookie information when you visit our website. Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. The use of cookies is an industry standard and many websites use them. Cookies are useful for facilitating a user’s access to and use of a site. They allow us to track usage patterns and compile data that can help us improve our services to you. Cookie information is used in aggregated form – we do not use it to identify you as an individual. However, if you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature. You can also delete cookies from your hard drive at any time.
How we use your information and who we may disclose it to:
The information that we collect from you is strictly confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties. Community Cinemas uses the information you provide to us to help you access the services or acquire the goods that Community Cinemas provides more easily including services and benefits for Value Card members. We also use personal information to administer, improve our products and services and tailor them to your interests. We may also send you marketing material about products and services we believe are suited to you and your interests and communicate with you using social media channels and platforms. If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list or contact us using the details below, and no further material or communications will be sent to you.
Community Cinemas engages certain trusted third parties (including data hosting and processing companies and information technology providers and operators of social media channels and platforms) to help us provide, improve and promote our services and communicate with our customers. We will only disclose your personal information to these third parties to perform tasks on our behalf and in compliance with this Privacy Policy. These third parties may be located in Australia and New Zealand. We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
In providing us with your personal information, you consent to this disclosure. Community Cinemas will not disclose your personal information for purposes or to parties other than those outlined above without your consent.
User generated content:
If you post reviews or comments on this website, our social media platforms or provide other written feedback to Community Cinemas (“Response”), you grant Community Cinemas a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Response throughout the world in any media. You also grant Community Cinemas and sub licensees the right to use the name that you submit with any Response if any, in connection with the Response.
Competitions:
From time to time, Community Cinemas will promote or conduct competitions on its website or social media platforms. When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us. Unless you choose to receive further communications from Community Cinemas, the information we collect from your entry in the competition is not used for any purposes other than the competition.
Links to other websites:
Community Cinemas’ website provides links to websites outside of Community Cinemas’ services. These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website.
Storage and security of your personal information:
Any personal information that we collect about customers, including email addresses, will be kept in Community Cinemas’ database. The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing Value Card memberships. Community Cinemas will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment. If you use the internet to send us any personal information, Community Cinemas will not be liable for events arising from unauthorised access to your information.
Access to your information:
You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below. If Community Cinemas does not allow you to access or correct your personal information we will provide you with the reasons for our decision.
Accuracy of your information:
Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use or disclose us accurate and up to date. If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.
Contact us:
We take the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email at admin@communitycinemas.com.au, or by mail addressed to:
Privacy Officer
Movies by Burswood (Inc)
PO Box 6008
East Perth WA 6892
You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
Community Cinemas reserves the right to change this privacy policy at any time. Community Cinemas will notify any changes by posting an updated version of the policy on this website.
Updated 19 October 2021
