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Terms & Conditions of Entry

What are the Terms & Conditions of Entry?

Terms of Sale and Conditions of Entry

Terms of Sale:
The following terms and conditions apply to all persons who purchase tickets to Community Cinemas. Please read them carefully.

1.0 Terms of Sale

1.1 Tickets sold by Community Cinemas are subject to the following terms and conditions:

1.2 All ticket sales are final and non-refundable.  Refunds and exchanges will not be made for inadvertently booking the wrong session.  Refunds will not be given for a cancellation or termination due to adverse weather conditions.

1.3 Cancellations Due To Adverse Weather: Community Cinemas is an outdoor event and is occasionally subject to adverse weather.  We try to go ahead with screenings wherever possible, and do not cancel for light/intermittent/potential rain.  We strongly recommend customers bring wet weather gear to screenings in case of rain (note the use of umbrellas during screenings is not permitted as it obstructs the view of other audience members).  Screenings will be cancelled only if the weather poses a safety threat to patrons and staff.  The decision to cancel a screening is made by the venue Night Manager on site and can be made at any time up to or during the screening, as weather conditions are notoriously unpredictable.  Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is officially cancelled by Community Cinemas.

Ticket holders who independently decide that potential weather conditions are unsuitable are welcome to personally transfer their e-ticketing to any other screening in the future.  The instructions are provided on e-tickets or select CHANGE MY BOOKING under TICKETS/EVENTS on the website.

Community Cinemas does not provide refunds on tickets in the event of a Cancellation due to Adverse Weather.  If a session is cancelled due to adverse weather, tickets are automatically revalidated for the same ticket type for any future session during that Community Cinemas season or beyond. You must retain your original tickets to use the information on them for another night.

When a session is cancelled, customers will receive an SMS and an email to the mobile number and email address entered when purchasing tickets online.  The email will contain instructions on how to rebook for another session.  Instructions on how to re-book your session are also available your e-ticket.  Start the process by selecting CHANGE MY BOOKING under the heading TICKETS/EVENTS on the website.  Please note that Community Cinemas Head Office does not receive advance notification of a cancellation due to adverse weather, and so are unable to advise customers of a cancellation.

Patrons, who do not wish to wait until a formal cancellation notice is receive, or wishes for any reason not to attend, may transfer their booking at any time until 2 hours before the scheduled screening time to another screening having similar tickets and ticket prices.  Transfer fees may apply.

In the event that a cancellation due to adverse weather occurs in the final weeks of season, and a ticket holder is unable to attend another session during that season, ticket holders can select the “preservation of booking session” under the Burswood venue site listed for 25 December.  Community Cinemas will contact all preserved ticket holders before the commencement of the next season to remind them of their entitlement and need to transfer their tickets to a future suitable screening.

1.4 If a movie session is cancelled or terminated due to a decision by the host venue, or other occurrence outside of Community Cinemas’ direct control, e-ticket holders can transfer their ticketing to any future screening as outlined in 1.3.  Tickets are subject to capacity and entry is not guaranteed.

1.5 If a movie session is cancelled or terminated due to mechanical breakdown Community Cinemas e-ticket holders can transfer their ticketing to any future screening as outlined in 1.3.  Tickets are subject to capacity and entry is not guaranteed.

1.6 Volunteers working at Community Cinemas’ sites are not authorised to speak on behalf of Community Cinemas or make verbal commitments on its behalf.

1.7 In the event of the screenings being suspended or cancelled due to a governmental decision in relation to COVID-19, or any other public health issue, ticketing shall be held in trust until screenings resume and transferred to another appropriate screening at that time.

1.8 Entry may be refused if tickets are damaged or defaced in any way or are not purchased from one of Community Cinemas authorised points of sale.

1.9 Community Cinemas reserves the right to charge patrons for the replacement of lost or damaged tickets or gift vouchers.

1.10 Late arrival may result in non-admittance until a suitable time during the movie.

1.11 GST will apply to all goods and services supplied through this site.

2.0 Privacy and Access

2.1 Any personal information that Community Cinemas collects from your use of this web site will be maintained in accordance with Community Cinemas’ privacy policy.

2.2 Community Cinemas may refuse access to this web site at any time in its sole discretion.

2.3 You are aware that Community Cinemas attracts considerable media interest.  By purchasing your ticket and/or attending the event you are agreeing for your name, photograph and/or footage of you to be used for promotional or advertising purposes.

3.0 Variation

3.1 Community Cinemas reserves the right to vary the terms of sale at any time.  Variations become effective upon posting on the web site.  By making a purchase through this site after the terms and conditions have been varied you agree to be bound by the variation.

4.0 Conditions of Entry

4.1 Upon purchasing a ticket to Community Cinemas, the purchaser agrees to be bound by the rules and regulations of the venue host, as well as by the Liquor License that applies within the Community Cinemas site.

4.2 As Community Cinemas operates within a licensed venue, BYO alcohol is not permitted.

4.3 Dogs (except for carer dogs) and other animals are not permitted.

4.4 Community Cinemas does not guarantee entry to persons who have not redeemed a Gift Voucher online and booked for a specific session.

4.5 Persons holding Complimentary Gate Admissions may present their vouchers at the venue gate on the night for admission subject to the conditions stated upon them and venue capacity.  They cannot be redeemed online.  Priority is given to online ticket holders.

4.6 Persons holding Value Card coupons and Value Card Discount Cards must present same at the venue box office on the night for ticketing for admission to that screening subject to the conditions stated upon them and venue capacity.  They cannot be redeemed online.

4.7 Patrons may not damage or remove any vegetation or property belonging to the venue host or Community Cinemas whether that vegetation or property is within or outside the designated Community Cinemas site.

4.8 Patrons must remain within Community Cinemas permitted areas where instructed to do so by Community Cinemas’ volunteers or agents.

4.9 Community Cinemas reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons. Such person/s will not be entitled to a refund or exchange of tickets.


Privacy Policy

Community Cinemas 

Movies by Burswood (Inc) trading as Community Cinemas owns, operates and/or manages the cinemas listed on this website and the Value Card loyalty program. Community Cinemas is committed to ensuring your personal information is protected. Community Cinemas understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you.  This Privacy Policy will explain how we manage your personal information.
In addition to this Privacy Policy, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when participating in a promotion, entering a competition, subscribing to a newsletter, or participating in a survey.  If there is any inconsistency between this Privacy Policy and those specific and additional provisions, the specific and additional provisions will prevail.

The information we collect about you:

The types of personal information we collect about you will depend on what services you use or products you acquire.  This may include collecting your name and address, your date of birth, your email address, mobile number, your contact address, credit card details, payment and transaction details/history, cinema preferences, and where you have the option to comment on our services or products whatever other information you choose to supply to allow us to provide products and services to you.  If you become a Value Card member, we may collect other personal information about you depending on what services or program benefits you use.

How personal information is collected and held

We may collect your personal information in relation to your interactions and transactions with us and as part of providing benefits to Value Card members.  This includes: making a purchase in a cinema or online, participating in a promotion, competition or survey, using your number or associated identifiers such as payment cards, registering for services and using related digital services.  We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our third-party service providers.  We implement a range of measures to protect the security of that personal information.  Community Cinemas will not disclose your personal information for purposes or to parties other than those outlined above without your consent.


We collect cookie information when you visit our website.  Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping.  The use of cookies is an industry standard and many websites use them. Cookies are useful for facilitating a user’s access to and use of a site.  They allow us to track usage patterns and compile data that can help us improve our services to you.  Cookie information is used in aggregated form – we do not use it to identify you as an individual. However, if you do not wish any information to be collected through the use of cookies you can change the functions in most web browsers to deny the cookie feature.  You can also delete cookies from your hard drive at any time.

How we use your information and who we may disclose it to:

The information that we collect from you is strictly confidential.  We do not sell, rent, loan, trade or lease the addresses stored in our database to any unrelated third parties.  Community Cinemas uses the information you provide to us to help you access the services or acquire the goods that Community Cinemas provides more easily including services and benefits for Value Card members.  We also use personal information to administer, improve our products and services and tailor them to your interests.  We may also send you marketing material about products and services we believe are suited to you and your interests and communicate with you using social media channels and platforms.  If you do not wish to receive any of this material you may simply choose “unsubscribe” from our mailing list or contact us using the details below, and no further material or communications will be sent to you.

Community Cinemas engages certain trusted third parties (including data hosting and processing companies and information technology providers and operators of social media channels and platforms) to help us provide, improve, and promote our services and communicate with our customers. We will only disclose your personal information to these third parties to perform tasks on our behalf and in compliance with this Privacy Policy. These third parties may be in Australia and New Zealand.  We take steps to ensure that our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.
In providing us with your personal information, you consent to this disclosure.  Community Cinemas will not disclose your personal information for purposes or to parties other than those outlined above without your consent.

User generated content:

If you post reviews or comments on this website, our social media platforms or provide other written feedback to Community Cinemas (“Response”), you grant Community Cinemas a non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the Response throughout the world in any media.  You also grant Community Cinemas and sub licensees the right to use the name that you submit with any Response if any, in connection with the Response.


From time to time, Community Cinemas will promote or conduct competitions on its website or social media platforms.  When these competitions are run, you may also be given the choice of being on a mailing list to receive further contact from us.  Unless you choose to receive further communications from Community Cinemas, the information we collect from your entry in the competition is not used for any purposes other than the competition.

Links to other websites:

Community Cinemas’ website provides links to websites outside of Community Cinemas’ services.  These linked sites are not under our control, and we are not responsible for the conduct of companies linked to our website.  Before disclosing your personal information on any other website, we advise you to examine the privacy policy and terms and conditions of that website.

Storage and security of your personal information:

Any personal information that we collect about customers, including email addresses, will be kept in Community Cinemas’ database.  The database will be accessible only by those authorised to perform normal daily tasks such as updating addresses and renewing Value Card memberships.  Community Cinemas will take all reasonable precautions to protect the personal information it holds from any misuse, loss, unauthorised access, modification or disclosure.
The internet is not a secure environment.  If you use the internet to send us any personal information, Community Cinemas will not be liable for events arising from unauthorised access to your information.

Access to your information:

You have a right to access and correct most of the personal information we hold about you. If you wish to have access to or correct your information, please send us an email or letter at the addresses provided below.  If Community Cinemas does not allow you to access or correct your personal information, we will provide you with the reasons for our decision.

Accuracy of your information:

Once we receive personal information from you, we take all reasonable steps to ensure that all the information we collect, use, or disclose is accurate and up to date.  If you think that any of your personal information held by us in inaccurate, please send us an email or letter at the addresses provided below and we will take reasonable steps to ensure that it is corrected.

Contact us:

We take the privacy of your information seriously and it is important that you understand how we manage your personal information.  If you have any questions or comments in relation to this Privacy Policy, if you wish to access or correct your personal information, or if you wish to make a complaint about a privacy matter, please contact us by email at, or by mail addressed to:

Privacy Officer
Movies by Burswood (Inc)
PO Box 6008
East Perth WA 6892

You should provide us with as much detail as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged.
If you wish to make a complaint about a privacy matter, we will examine the complaint and endeavour to respond within 14 days.  If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see

Community Cinemas reserves the right to change this privacy policy at any time. Community Cinemas will notify any changes by posting an updated version of the policy on this website.

Updated 1 July 2023


What if it rains? How is a screening cancelled & what happens?

Telethon Community Cinemas is an all-weather outdoor event.  All screenings will proceed in rain, wind, or shine unless weather conditions pose a serious risk to the safety of patrons and crew.  If we cancel a screening all tickets are valid for any other screening (with restrictions) at any venue for any future screening even beyond the current Season.  We do not provide refunds as such.

We will:

  • SMS the mobile number of the person who booked your ticket.
  • Email the person who booked your ticket with instructions on how to transfer your tickets.
  • Post a cancellation notice on our website on that session & on our Facebook page usually by 5:30pm at the latest.

We wait until the latest Bureau of Meteorology forecast that arrives around 4:30pm plus assess the rain radar before making a decision if the situation is unclear.  If, earlier, the rain has settled in the session is likely to be cancelled at that time.

What if the screening goes ahead but I am not comfortable about attending?

Telethon Community Cinemas allows its patrons to transfer their ticketing at any time, for any reason, up to 6pm on the night of the screening to any future screening with similar price points.  Select the header Ticket Information on our website and then from the dropdown menu click on Change My Booking.  Follow the instructions to change your booking.

If you do not change your booking and the screening proceeds the responsibility and decision, not to have been pro-active in changing your booking, is deemed to have been yours.

Venue & General Info

How do I get to the Murdoch venue?

Our Murdoch venue is in the forecourt in front of Building 122 in the grounds of Murdoch University next to Car Park 1.  Access is off South Street Murdoch through entrances B or C. At the roundabout directional signage will point you to the free car parking in Car Park 1 next to the cinema.  Otherwise entry is off Murdoch Drive with directional signage also pointing to Car Park 1.

How do I get to the Bassendean venue?

Our Bassendean venue is located in the BIC Reserve, corner Guildford Road & Wilson Street, Bassendean.  Easily accessible from the Bassendean Railway/Bus Station within easy walking distance.  If travelling on Guildford Road from Perth then Wilson Street is the first street on your right after the Bassendean Railway Station (a distance of about 150 metres).

How do I get to ECU Joondalup Pines?

ECU Joondalup Pines Outdoor Community Cinema is in the grounds of Edith Cowan University Joondalup. Easily accessible off the Mitchell Freeway using the Hodges Avenue exit.  The venue is serviced by many Transperth buses and the Joondalup Railway Station is within a comfortable walking distance.

If entering off JOONDALUP DRIVE into the University at its main entry turn right at the roundabout onto Cornell Parade.  Follow the road to the next roundabout and take the first exit to Car Park 14. Follow the footpath to the cinema entry.

ALTERNATIVELY, if entering off LAKESIDE DRIVE use the Deakin Gate entrance. Cross over the roundabout and park in Car Park 14.  Follow the footpath to the cinema entry.

ALTERNATIVELY, if using GRAND BOULEVARD turn into Kendrew Crescent cross over the roundabout and take the first right into University Drive following road to Car Park 8.  Follow footpath to cinema entry.

How do I get to the Burswood Venue?

Our Burswood venue is in Charles Paterson Park within the Burswood Parklands near the Causeway.  Easily accessible off Great Eastern Highway or the Graham Farmer Freeway.  It is serviced by many Transperth buses and the Burswood Railway Station is within a comfortable walking distance.

If entering off Great Eastern Highway into the Parklands at the Craig Street intersection onto Resort Drive, our venue is via the first left street on your left (just 40 metres from the highway).

ON OPTUS STADIUM event nights access is via the main Bolton Avenue entry off Great Eastern Highway (the main Crown Casino entry).

What time do gates open and films start & end?

Gates open at 6:30pm except where indicated.  The film starts at 7:45pm except where indicated.  We recommend arriving early to get the best spot as there is no reserved seating.  It also gives you time to grab your food and drink and settle in for the evening.  Screening end times depend upon the length of the film.  A film’s running time is shown when you refer to that screening.

Can I bring the kids along?

Children are most welcome as we are an all-age venue.  Please note we do screen MA15+ movies which requires children under 15 to be accompanied by a parent or legal guardian.

Are infants & babies welcome?

Most certainly but if you have a very young one, we simply ask you to be conscious of other patrons should your child become restless and find a quieter place in the venue to settle them.

What should I bring?

To enjoy your outdoor cinema experience, we suggest the following things – layering up or bringing a blanket for those chillier nights and insect repellent to keep those mozzies away.  FREE insect repellent and hand sanitiser is available at all venues at entry and on our counters.  We have throw and picnic rugs for sale..

If you have not hired any seating you are welcome to bring your own rugs, bean bags, lawn chairs etc.  Just be aware that taller chairs will be restricted to designated areas of the venue so that everyone can see the screen.

Where can I get a copy of a venue's programme?

Our programme in list form can be downloaded from the website for each venue.

Can I bring a bicycle or pram into the venue?

Yes, you are welcome to bring bicycles or prams into the venue, however, you do so at your own risk.  We request that bicycles be stored to one side.

Is this an accessible event?

All venues are wheelchair or restricted mobility friendly. Designated parking is located close to the entrance of the cinemas.

A Companion Card holder and their carer have complimentary admission when presenting cards at the box office on the night.

Unfortunately, due to the technical requirements of outdoor cinema, we are unable to offer any closed caption or audio descriptive screenings.

For further information, please contact us directly at or phone 0403 560 684 M-F excluding public holidays between 10am and 6pm.

Can I bring my dog or other pets?

Sadly, generally speaking, no.  As much as we love our furry and other pets, we have restrictions set by our venues.  However, service dogs are certainly permitted provided appropriate proof can be provided.

Burswood does have the occasional dog-friendly screening which are listed on the programming.




Can I smoke or vape?

No, current laws restrict smoking within any venue or place of entertainment and we equally forbid vaping for the convenience of others.  Patrons may step outside the venue to smoke or vape.

I’ve lost something at the cinema.

We do a sweep of the venue each evening so hopefully we’ve found it.  Please phone 0403 560 684 10am to 6pm Monday to Friday (excluding Public Holidays) or email

Food, Drinks & Seating

Can I bring my own items?

Whilst our pricing is very modest compared to most cinemas, we also allow our patrons to self-cater except for BYO alcohol. Unfortunately liquor licensing laws stipulate that BYO alcohol is not permitted at our venues. Otherwise, everything else is fine.

You can bring your own picnic rugs, camper chairs or bean bag lounges or hire from the venue.

What food & drinks are available?

We have a great range of Domino’s pizzas (including gluten-minimal and vegetarian/vegan options), garlic bread, pies and vegetable rolls.  Pizzas MUST be pre-ordered online by 5:45pm.

Our bar has a wide selection of Angove’s Family wines, Gage Roads’ beers, Rekorderlig ciders, pre-mixed drinks, and Coca Cola soft drinks. We also have barista-prepared Giovanni coffees, hot chocolate, and tea. All very reasonably priced. Our bar selection is listed under Food & Drink on the website.

Some wines can be pre-ordered for your convenience online.

How do I order Pizzas?

All pizzas MUST be ordered online.  They can be purchased when buying tickets or independently of anything else.  For independent online orders choose the screening and then select the items you require.  Online orders close at 5:45pm for that night’s screening.  Orders are available for collection at the venue Candy bar usually from 7:15pm.

How can I request dietary changes to my pizza order?

Gluten minimal, vegan or topping deletions can be requested by emailing no later than 5pm the business day before your screening.  We cannot guarantee changes can be made if requests are made on the day of (or non-business days) screening.

Do you cater for gluten-minimal, vegetarian & vegan options?

We have vegetarian pizzas as well as gluten-minimal pizzas available at all venues.  Vegetable rolls as well as gluten-minimal and vegan ice creams are available.  Just ask at our Candy Bar.

Do you provide seating and/or can I bring my own?

We provide the grass and you are welcome to bring your own seating or rugs. There are designated seating areas according to height of seating to ensure all patrons can see the screen.

Our wonderfully comfortable bean bag lounges can be either pre-hired online ($0.50 booking fee per lounge applicable) or (if not sold out) available on the night at the venue at $7 each. We also have fold-up seating available for ONLINE pre-ordering hire at our Burswood venue only ($7.50).

Picnic rugs ($15) and throw rugs ($12) can be purchased at venues.

ECU Joondalup Pines has a limited number of free fixed sling chairs available on a first seated first “owned” basis. Recommended to bring pillows for head rests.

How do I collect my pre-ordered bean bag lounge or fold-up chair?

Pre-ordered bean bag lounges and fold-up chairs can be collected inside the venue. Our volunteers at the gate will direct you to the collection point. Personal ID may be required.

If I have rugs, low to ground seats or beanbag lounges, how can I ensure my view isn't blocked by patrons in high camper chairs?

We have designated seating areas at all venues and patrons are asked to respect this.

At Burswood, Bassendean and Murdoch, we divide the venue into left and right sides with taller forms of seating restricted to the right side.

At ECU Joondalup Pines, tall seating is restricted to designated hard surface areas.

Our volunteers will assist patrons in finding the right spot.


How do I buy tickets?

You can purchase all ticket types online.  Otherwise at the venue box office (EXCEPT for South32 La Grassiere) from 6:30pm on the night (earlier at designated screenings).  As venue capacity is limited, we strongly encourage purchasing tickets in advance online.

There is NO price difference between purchasing online or at the box office.

Do you have a box office counter?

Yes, our Burswood venue’s Box Office Counter is open Monday to Friday 10am to 6pm (excluding Public Holidays) HOWEVER we recommend phoning ahead on 0403 560 684 to check as staff may occasionally be off site performing other duties.  All venues’ Box Offices are open from 6:30pm on screening nights (earlier at designated screenings).

What if I can no longer attend?

You can exchange your tickets to another session at a similar price point up until 2 hours before screening time or 5:45pm on the day of the screening (whichever is the later).  However, refunds are not available if you are no longer able to attend or change your mind.  Go to header Tickets and select Change My Booking from the dropdown menu.

If you have tickets to a FREE screening these cannot be exchanged but we ask that you email us at advising us to cancel your tickets.

Call 0403 560 684 M-F 10am-6pm (excluding public holidays) if you have any questions.

Where can I buy tickets in advance or at the gate?

You can either pre-purchase online (download your tickets) by 5:45pm each evening or at the counter at the venue from 6:30pm each evening.  Our ticket prices are fully inclusive of all fees and charges.  There is no difference between booking online or purchasing at the gate.  All ticket types are available at venue EXCEPT South32 La Grassiere.

Times may vary for double features, special events and early bird screenings.

What is a Student/Senior ticket & who qualifies?

Student/Senior tickets are available to students 16 years and over together with Seniors and others on Social Security (please present Seniors, Pension or Healthcare card as proof of entitlement).  Students under 16 will qualify for a Child’s ticket.

What age do I pay for a child & can they attend on their own?

General admission for children under 5 is free.  They do not require any type of ticket for general admission.  Child tickets are for those 5 to 15 years inclusive.  Children over 15 can possibly qualify for a student discount.  Yes, well-behaved children over 12 years of age can attend on their own.

However, please note that there is consumption of alcohol by patrons in the venue and we highly recommend that you check the film’s censorship classification for suitability and the screening’s end time to ensure someone is in attendance to collect them.

Children under 15 CANNOT be admitted to MA15+ screenings on their own and must be accompanied by a legal guardian.  We reserve the right to refuse admission to, or to request departure and collection of, children misbehaving.

Do you accept Companion Cards?

Yes, we accept Companion Cards.  We provide FREE admission to Companion Card holders AND their companion.  At present Companion Cards can only be presented at the venue Box Office on the night.  However, if the session is marked as SOLD OUT on the website, we do retain a small allocation for Companion Card holders.

What is a No Free Pass (NFP) screening?

These are screenings where Complimentary Online Admissions are not accepted due to restrictions placed upon us by the film company.  They are marked as NFP against a screening.

Can you book online using a Complimentary Online Admission?

Yes, you can ONLY redeem your Complimentary Online Admission online.

However, due to restrictions placed upon us by film companies, there is a limited availability for each screening.

Select your screening and enter your code in the “Gift Voucher or Discount Code?” square and press VALIDATE.

How do I purchase tickets using a gift voucher?

To assist, the instructions for use are printed on the Gift Voucher.

  • Select your Telethon Community Cinema session at
  • Choose your tickets, add them to your cart & proceed to checkout
  • Sign up or login to our ticketing provider
  • Enter your Gift Voucher code under ‘Gift Voucher Code’ in payment methods and click VALIDATE.

Complete transaction & enjoy the film!

How long do I have to use a gift voucher?

Gift vouchers issued after 1 July 2018 do not expire.  If you cannot or are unable use them this season, carefully secure them, to enjoy in an upcoming season.

Can I change to another screening?

We understand that sometimes life can get in the way of a pre-planned night at Telethon Community Cinemas.  If you would like to swap your tickets to another session, simply:

  • Go to your Telethon Community Cinemas’ ACCOUNT and login
  • Click ‘list tickets’
  • Select the tickets you would like to swap and select ‘exchange’
  • Follow the prompts to choose another session.

Tickets cannot be exchanged for a ticket type that is different t0 the original. Tickets can only be exchanged up until 2 hours before the session time.  Unfortunately tickets, seating and other purchases are non-refundable.

Can I upgrade my tickets to South32 La Grassiere?

We’d love for you to check out South32 La Grassiere!  Simply follow the instructions above for exchanging tickets, make sure you also exchange any seating originally purchased. You will then pay the difference on checkout.

What are the ticket booking fees?

There are no additional booking fees or charges as they are already included in the ticket price.

Can I show my tickets on my phone?

Yes, you can.  Just make sure you have them ready before you reach the gate to avoid unnecessary queues or delays.

I’ve lost my ticket. Help!

No worries, sometimes our confirmation emails get lost in your junk box.  Just look for an email from  You can also access your tickets by logging into your account here.  Still can’t find your ticket? Contact us on 0403 560 684 10am to 6pm Monday to Friday (excluding Public Holidays) OR email noting that there may be a delay in replying.

Relax though, as we usually have all ticketing records for that screening at the gate on the night in case patrons lose their tickets along the way.

What if I cannot print off my e-ticket?

We do accept e-tickets downloaded onto smart phones. Just show the screen at the Gate.  Otherwise record your e-ticket confirmation number and have personal ID handy as we can still help you at the Gate.  It will assist everyone if you arrive early so we can help you.

Are there group discounts?

Yes, we provide Group Discounts for Groups of 20 or mor Discounts depend upon the size of the group; the screening being attended and entitlement to concessions.  We have a wide range of special packages for Groups.  Full details on our GROUP PACKAGES page.  If you want something special, we can usually organise something to suit. Group Discounts must be pre-arranged.

What's included in a general admission ticket?

A general admission or concession ticket gives you entry to the cinema but does not include seating which is perfect if you are going picnic style.  There is a limited number of free sling-back style seats at Joondalup on a non-reserve basis.

What payment options are available at the cinema?

Telethon Community Cinemas prefers cards for transactions wherever possible.  We accept Mastercard, Visa, Amex and debit cards.  Cash is still accepted.

How secure are my credit card & personal details?

No credit card details are retained by our online system.  We do not provide personal details to any third parties.

Are there special discounts for Edith Cowan University staff and students?

Yes, ECU staff, alumni and students can ask for a discount at the box office only (not available online) when purchasing their ticket.  The relevant staff or student card must be shown and discount only applies to the holder (accompanying persons including family are not eligible).

The Edith Cowan University discount ONLY applies at our ECU Joondalup Pines venue.

Discount: staff/alumni ticket $10 (instead of $14) and student ticket $7 (instead of $10).

Exclusions may apply.

I am an APOD member. Is there a discount for me?

APOD members can purchase a $7 ticket for themselves only upon presentation of their card at the venue box office on the night from 6:30pm.

Gift Vouchers & Complimentary Tickets

Help, I can't log in to my account

If you:

  • received a Complimentary Online Admission,
  • or can’t log in using a password you remember,
  • or it says you already have an email address on the system

you might have to reset the password on your account:

  1. Visit:
  2. Enter the email address you use on the system
  3. Get your email, copy the new password from your email
  4. Log in to your account using the temporary password from step 3 at
  5. Set a new password that you can remember for next time.

Do gift vouchers or Complimentary Online Admissions have a use by date?

All our gift vouchers purchased after 1 July 2018 do NOT have an expiry date as we believe you should receive what you have received or purchased. Whilst we have discontinued our Value Card, any unused coupons will NEVER EXPIRE. However, Complimentary Online Admissions expire at the end of Season and must be used by the date stated. Please contact us if you have any questions.

I have a voucher from a previous year that starts with 2019 or 2020. It has a pin number. How do I redeem it?

You may have a voucher from a previous season (before 01 Jun 2020) that includes a PIN number (and starts with 2019 or 2020).

If the voucher is for tickets/La Grassiere/bean bags/Community voucher:

  1. Locate an event you want to use the voucher on (not valid on special screenings or private events).
  3. Enter the voucher code, then the PIN number (no spaces between the two) into the discount code box and click Validate.
  4. If the voucher is valid you will be able to choose an item or two from the drop down list.
  5. Click Add to cart
  6. Complete the checkout process to confirm your order.

If the voucher is for Pizzas or Cheese packs ONLY):

If you are absolutely sure your voucher is for a pizza or cheese pack, follow this DIFFERENT process:

  1. Choose items you want to buy (including tickets, bean bags, food etc).
  2. At the checkout, PRIOR to paying for your order, locate the Gift Voucher Code box.
  3. Input the voucher code then the PIN number (with no spaces between the two), and click Apply.
  4. The value of your voucher will be removed from the order total that you need to pay.
  5. Check out to finalise your order.

If you are having trouble completing your order, please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).

I am having problems redeeming my gift voucher online. Help!

We have changed our ticketing agency this season so you may experience difficulty redeeming online.  Read the previous FAQ regarding gift vouchers from previous seasons whose voucher code begins with 2019 or 2020.  If still having problems please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).

I can't use my gift voucher at certain screenings. Why?

Sessions marked NLG are not available for South32 La Grassiere due to either being a special event with special pricing (such as THE ROCKY HORROR PICTURE SHOW screenings) or due to restrictions placed upon that screening by its film distributor. Restrictions may also apply to some of our other gift vouchers as well.

Can I purchase gift vouchers right now? How?

Yes, they can be ordered online (booking fee per voucher applies) for downloading and printing off.  If you have problems ordering online please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).

What's included in the South32 La Grassiere Package? Can I buy a single or child ticket?

Our South32 La Grassiere packages are available at our BURSWOOD venue ONLY. They must be pre-ordered online. There are packages for doubles, singles, and children (5-15 yo) when accompanied by an adult or legal guardian.

The DOUBLE package ($99) includes:

  • Admission for 2 People
  • Priority Admission
  • 2 x Bean Bag Lounge Hires
  • Exclusive Seating Area
  • Wait Service
  • 1 x South32 Cheese Pack consisting of:
    • Gouda Cheese (115g)
    • Nibbles (75g)
    • Sliced Salami (50g)
    • Hummus (90g)
  • 1 x Maltesers Box (100g)
  • Domino’s Supreme Pizza OR Vegetarian (Gluten Minimal / Dietary Options – EMAIL Request by 5pm business day prior to
  • 2 x Mini-Magnum Ice Creams
  • 2 x Standard Popcorns
  • Drink Option of EITHER:
    • Option ONE: 750ml Angove Organic Range Wine OR
    • Option TWO: Any combination of TWO Piccolos, Diageo Pre-mixed drinks, ciders or Gage Roads beers OR
    • Option THREE: Any FOUR Coca Cola 600ml soft drinks or water or hot beverages OR
    • Option FOUR: Any combination of TWO drinks from Options TWO and THREE.

The SINGLE package ($55) includes:

  • 1 x Adult Admission
  • Priority Admission
  • 1 x Bean bag lounge hire
  • Exclusive Seating Area
  • Wait Service
  • 1 x Domino’s Supreme Pizza OR Vegetarian (Gluten Minimal / Dietary Options – EMAIL Request by 5pm business day prior to
  • 1 x Streets Mini-Magnum Ice Cream
  • 1 x Standard Popcorn
  • 1 x 187ml bottle of Angoves Family Wines Long Row wine OR any 1 Diageo pre-mixed drink, cider or Gage Roads beer OR any 2 Coca Cola 600ml soft drinks or water or hot beverages

The CHILD package ($30) includes:

  • 1 x Child Admission
  • Priority Admission
  • 1 x Bean bag lounge hire
  • Exclusive Seating Area
  • Wait Service
  • 1 x Domino’s Mini Margherita Pizza
  • 1 x Streets Mini-Magnum Ice Cream
  • 1 x Standard Popcorn
  • 1 x Coca Cola 600ml soft drink or Mt Franklin water 600ml or hot beverage

Can I modify or change my South32 La Grassiere pizza choice or other items?

Whilst the standard option is for a Domino’s Supreme pizza, we do allow patrons to request a Vegetarian pizza and/or gluten-minimal instead for dietary reasons. Similarly, we allow deductions from the pizza for dietary reason.

We have gluten-minimal and vegan options across most of the items in the package.

Changes MUST be made by 5pm the BUSINESS WEEKDAY PRIOR to the date of your screening to give us time to make the modifications.

Please email us at with full booking/screening details and your request.

Do I need to do anything special when redeeming a gift voucher online?

When redeeming a gift voucher, refer to the instructions on the gift voucher.

With a South32 La Grassiere gift voucher we automatically order/reserve your bean bag lounges, cheese platter and pizza.

How do I redeem my gift voucher, Complimentary Online Admission or Value Card?

You MUST redeem gift vouchers ONLINE.  They will not be accepted at the gate at the venues.  Simply select the screening of your choice and provide the Voucher ID when paying for your purchases.  Gift vouchers are valid for redeeming online for all screenings at all venues except where stated.  South32 La Grassiere vouchers are only valid at our Burswood venue.

Complimentary Online Admissions are valid at all venues except No Free Pass screenings listed on our programme.  They MUST be redeemed online but there are limited places available due to restrictions imposed by film companies.

How do I use my Value Card coupons?

Whilst we have discontinued our Value Cards any unused coupons can still be used at the venues.  Ticket coupons are redeemable at the Box Office.  Bean Bag Lounge, food and drink coupons are redeemable at the Candy Bars.

What is the Value Card all about?

Our Value Card has been discontinued.  However, if you have unused coupons these can still be used.  The Value Card entitles you to 4 admissions, 4 bean bag lounge hires, 4 standard popcorns, 4 non-alcoholic drinks and 4 ice creams to be used in whatever combination you wish.  Some restrictions apply.  A Value Card purchased after 1 July 2018 has vouchers that do not expire and can be kept for next season.

Must I use all my Value Card coupons at one screening or at one time?

No, you can use them at any time (with some restrictions) in any number across multiple screenings.

Why can't I pre-book using Value Card coupons online?

Unfortunately, for all the goodies you get we had to impose a restriction or two to give value for money.  One of these is that we only accept them across the counter at a venue as otherwise ticketing agency fees would apply.


How do I become a volunteer?

We thrive and survive on volunteers!   You can download an information package off our website from the volunteer page.  Volunteers are asked to contribute one regular night per fortnight.

South32 La Grassiere

Our exclusive South32 Premium Seating Packages are at our Burswood venue only.  Patrons are seated in comfortable bean bag lounges in a wait-served premium location with food and drinks included.