COVID SAFE at Telethon Community Cinemas – An Important Message
As a condition of entry to our venues all patrons must scan our SafeWA QR Code or sign our register at our entrance.
Our licensed areas now require proof from patrons of their COVID-19 vaccination status together with personal ID to enter and purchase alcohol.
From MONDAY 31 JANUARY it will be MANDATORY that ALL Patrons aged 12 and over will be required to prove that they are Double Vaccinated in order to be admitted to our venues.
We strongly encourage patrons to keep themselves informed. Wherever possible we shall email patrons to impending screenings of such changes.
Acceptable forms of vaccination proof are:
- COVID-19 digital certificate;
- Printed copy of your certificate;
- Immunisation history statement; or
- Medical exemption.
See the WA Government’s Proof of COVID-19 vaccinations page for more information.
Masks are encouraged to be worn when patrons cannot maintain social distancing, particularly when not seated or not able to maintain social distancing from other parties.
The health and safety of our guests and staff is our biggest priority, so we have made some changes to the way we do things. As the situation changes, we’ll update these steps as needed.
At present we are continuing to operate based on significantly reduced venue patron capacities in aiming to provide 4 square metres per person.
Our volunteers will be wearing face masks at all times beginning 31 January and are vaccinated in accordance with the current guidelines.
We also ask for your support in keeping our venues clean and safe, and encourage all our patrons to:
- Follow distance separation when queuing at counters and kiosks plus when selecting your seating space.
- Always practice good hygiene and wash hands frequently
- Place your rubbish in the bin at the conclusion of sessions
- Cover coughs/sneezes, dispose of tissues and make use of the freely available hand sanitiser at our entrance and on all counters
- Refrain from attending the screening if feeling unwell to ensure a safe and comfortable experience for everyone
Our Statement to Cleaning Protocols
At Telethon Community Cinemas, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our cinema guests and employees. We have been closely monitoring the Australian Government Departments of Health information as well as the US Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO) statements regarding the coronavirus (COVID-19). Over the past few months, we have been working to ensure that our standards exceed the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to cinema auditorium and common-area cleaning procedures. Specific steps we are taking include:
Volunteers, Safety and Knowledge:
Telethon Community Cinemas’ volunteers – and their own health, safety and knowledge – are essential. Here are some ways we’re supporting our team:
- Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily briefings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. Hand sanitiser stations will be located at the entrance to each venue as well as on kiosk counters.
- Temperature Assessment: Volunteers will have their forehead temperature taken upon arrival for their session. Patrons will be able to access this as well.
- Food Handling: All volunteers serving patrons will be required to wear food handling gloves.
- Ongoing Training: In addition to internal training on cleaning and hygiene protocols, TCC volunteers have also completed enhanced COVID-19 awareness training provided by the Australian Government Department of Health
- Real Time Information: Telethon Community Cinemas has a centralised internal communication system to ensure all volunteers have the latest news and information to use to prepare for and respond to COVID-19. In addition, TCC’s management is on standby 24/7 to support the cinemas and coordinate with local and regional authorities if required
Cleaning Products and Protocols:
We work with our partners and suppliers to make sure our venues can procure and use approved cleaning and disinfection products.
- Venues: We use cleaning and disinfecting protocols to clean venues, including high-touch areas.
- Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on service counters, kiosks, door handles, public bathrooms and handrails.
- Back of House: In the spaces where our volunteers work ‘behind the scenes,’ we are increasing the frequency of cleaning and focusing on high-touch areas like storage areas and offices.
If we are alerted to a case of COVID-19 at one of our venues, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both patrons and volunteers. We undertake an additional cleaning and disinfecting protocol of the common areas of the cinema as well as the areas we know the patron or volunteer may have utilised on their visit. Our recovery protocol is to engage professionals to disinfect all areas of the venue.
Frequently Asked Questions
The safety of our patrons and volunteers is our biggest priority. We have introduced reduced capacities in our venues in order to increase the available space per patron to maintain social distancing. We will continue to monitor our cinemas to ensure these guidelines are being adhered.
Our bean bag lounges are only used once per day and health advice is that this means that they are safe for use. You are also welcome to provide your own seating.
We have introduced space separation to our venues, so everyone has room to safely enjoy the movie, meaning you’ll have space between you and other patrons. Planning to come with friends and family? No problem. You can sit next to them by moving over, therefore leaving extra space between you and other patrons.
The safety of our guests are staff is our biggest priority. If you feel unwell please remain home. You can go online and transfer your booking to any future session at no cost by selecting TICKET INFORMATION from our header menu and then CHANGE MY BOOKING from the dropdown menu following the directions from there.
We will continue to offer the full experience including food and drink items.
Proof of double vaccination will be a mandatory requirement from 31 January 2022 at all venues as a condition of entry.
In the meantime, this is a requirement in all of our licensed bar areas.
Online is best and costs not more. If you wish to purchase alcohol at our venues mandatory proof of double vaccination is required.
Our counters, tills and pay terminals and other high-touch point surface areas will be cleaned regularly. Patrons are encouraged to dispose of their rubbish at the conclusion of the screening.
Yes, we are working closely with our volunteers to ensure they are trained COVID-19 safety, this includes serving of food and drinks. Our policy requires that volunteers complete a COVID-19 Department of Health course and will be encouraged to stay at home if they feel unwell to help stop the spread. Our volunteers will also undergo temperature checks at the start of every shift.