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Gift Vouchers & Complimentary Tickets
Help, I can't log in to my account
- received a complimentary voucher,
- or can’t log in using a password you remember,
- or it says you already have an email address on the system
you might have to reset the password on your account:
- Visit: https://tix.communitycinemas.com.au/account/lost
- Enter the email address you use on the system
- Get your email, copy the new password from your email
- Log in to your account using the temporary password from step 3 at http://tix.communitycinemas.com.au/Account
- Set a new password that you can remember for next time.
Do gift vouchers or complimentary gate admissions have a use by date?
All our gift vouchers purchased after 1 July 2018 do NOT have an expiry date as we believe you should receive what you have received or purchased. Value Card coupons also NEVER EXPIRE. However, Value Card $8 Ticket Discount Cards and Complimentary Gate Admissions expire at the end of Season and must be used by the date stated. Please contact us if you have any questions.
I have a voucher from a previous year that starts with 2019 or 2020. It has a pin number. How do I redeem it?
You may have a voucher from a previous season (before 01 Jun 2020) that includes a PIN number (and starts with 2019 or 2020).
If the voucher is for tickets/La Grassiere/bean bags/Community voucher:
- Locate an event you want to use the voucher on (not valid on special screenings or private events).
- Locate the GIFT VOUCHER OR DISCOUNT CODE? box.
- Enter the voucher code, then the PIN number (no spaces between the two) into the discount code box and click Validate.
- If the voucher is valid you will be able to choose an item or two from the drop down list.
- Click Add to cart
- Complete the checkout process to confirm your order.
If the voucher is for Pizzas or Cheese packs ONLY):
If you are absolutely sure your voucher is for a pizza or cheese pack, follow this DIFFERENT process:
- Choose items you want to buy (including tickets, bean bags, food etc).
- At the checkout, PRIOR to paying for your order, locate the Gift Voucher Code box.
- Input the voucher code then the PIN number (with no spaces between the two), and click Apply.
- The value of your voucher will be removed from the order total that you need to pay.
- Check out to finalise your order.
If you are having trouble completing your order, please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).
I am having problems redeeming my gift voucher online. Help!
We have changed our ticketing agency this season so you may experience difficulty redeeming online. Read the previous FAQ regarding gift vouchers from previous seasons whose voucher code begins with 2019 or 2020. If still having problems please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).
I can't use my gift voucher at certain screenings. Why?
Sessions marked NLG are not available for Telethon La Grassiere due to either being a special event with special pricing (such as Valentine’s Day or other Special Event Screenings) or due to restrictions placed upon that screening by its film distributor. Restrictions may also apply to some of our other gift vouchers as well.
Can I purchase gift vouchers right now? How?
Yes, they can be ordered online (booking fee per voucher applies) for downloading and printing off. Value Cards are hard copy and be purchased online for mailing (additional charges apply) or at the Burswood venue counter. We accept telephone orders. Please phone us on 0403 560 684 between 10am and 6pm Monday to Friday (excluding Public Holidays).
What's included in the Telethon La Grassiere Package? Can I buy a single or child ticket?
Our Telethon La Grassiere packages are available at our BURSWOOD venue ONLY. They must be pre-ordered online. There are packages for doubles, singles, and children (5-15 yo) when accompanied by an adult or legal guardian.
The DOUBLE package ($99) includes:
- Admission for 2 People
- Priority Admission
- 2 Bean Bag Lounge Hires
- Exclusive Seating Area
- Wait Service
- 1 Cheese Pack consisting of:
- Farmhouse English Matured Cheese (115g)
- Nibbles (75g)
- Marinated Olive Mix (80g)
- Sliced Salami (50g)
- Peach Fruit in Syrup (125g)
- Chocolate Mousse Dessert (60g)
- Maltesers (100g)
- 1 Domino’s Supreme Pizza (Vegetarian / Gluten Minimal Option on Email Request)
- 2 Mini-Magnum Ice Creams
- Drink Option of EITHER:
- Option ONE: 750ml Angoves Family Long Row Range Wine OR
- Option TWO: Any combination of TWO Piccolos, Diageo Pre-mixed drinks, Gage Roads beers or Rekorderlig Ciders OR
- Option THREE: Any FOUR Coca Cola 600ml soft drinks or water or hot beverages OR
- Option FOUR: Any combination of TWO drinks from Options TWO and THREE.
- Take home cooler bag.
The SINGLE package ($49) includes:
- 1 x Adult Admission
- Priority Admission
- 1 x Bean bag lounge hire
- Wait Service
- Domino’s Spicy Chicken Kicker Bites 20 Pieces
- Domino’s Garlic Bread
- 1 x Streets Mini-Magnum Ice Cream
- 1 x 187ml bottle of Angoves Family Wines Long Row wine OR any 1 Diageo pre-mixed drink, cider or Matso’s beer OR any 2 Coca Cola 600ml soft drinks or water or hot beverages
- Exclusive seating area.
The CHILD package ($30) includes:
- 1 x Child Admission
- Priority Admission
- 1 x Bean bag lounge hire
- Wait Service
- Domino’s Chicken Kickers 5 Pack
- 1 x Streets Mini-Magnum Ice Cream
- Any two (2) of Coca Cola 600ml soft drinks or Mt Franklin water 600ml
- Exclusive seating area.
Can I modify or change my Telethon La Grassiere pizza choice or other items?
Whilst the standard option is for a Domino’s Supreme pizza, we do allow patrons to request a Vegetarian pizza and/or gluten-minimal instead for dietary reasons. Similarly, we allow deductions from the Supreme pizza for dietary reason.
We have gluten-minimal and vegan options across most of the items in the package.
Changes MUST be made by 5pm the BUSINESS WEEKDAY PRIOR to the date of your screening to give us time to make the modifications.
Please email us at email@example.com with full booking/screening details and your request.
Do I need to do anything special when redeeming a gift voucher online?
When redeeming a gift voucher, refer to the instructions on the gift voucher.
With a Telethon La Grassiere gift voucher we automatically order/reserve your bean bag lounges, cheese platter and pizza/garlic bread.
How do I redeem my gift voucher, complimentary gate admission or Value Card?
You MUST redeem gift vouchers ONLINE. They will not be accepted at the gate at the venues. Simply select the screening of your choice and provide the Voucher ID when paying for your purchases.
Complimentary Gate Admissions are valid at all venues except No Free Pass screenings listed on our programme. They can be redeemed online but there are limited places available due to restrictions imposed by film companies.
Value Cards can ONLY be presented at the venue at the chosen screening. Gift vouchers and Value Cards are all valid at all venues excluding Telethon La Grassiere (Burswood venue only) and excepting where stated.
How do I use my Value Card coupons?
All Value Cards coupons can only be used at the venues. Ticket coupons & bean bag lounge hire coupons are redeemable at the Box Office. Food and drink coupons are redeemable at the Candy Bars.
What is the Value Card all about?
The Value Card entitles you to 4 admissions, 4 bean bag lounge hires, 4 standard popcorns, 4 non-alcoholic drinks and 4 ice creams to be used in whatever combination you wish. Some restrictions apply. A Value Card purchased after 1 July 2018 now has vouchers that do not expire and can be kept for next season.
In addition, there is a separate $8 Ticket Discount Card (valid only for the current season) that you can use to purchase up to 4 tickets for $8 each to screenings once your 4 admission coupons are gone. Conditions apply. All this for just $79.
Must I use all my Value Card coupons at one screening or at one time?
No, you can use them at any time (with some restrictions) in any number across multiple screenings.
Why can't I pre-book using Value Card coupons online?
Unfortunately, for all the goodies you get we had to impose a restriction or two to give value for money. One of these is that we only accept them across the counter at a venue as otherwise ticketing agency fees would apply.
What if it rains? How is a screening cancelled & what happens?
Telethon Community Cinemas is an all-weather outdoor event. All screenings will proceed in rain, wind, or shine unless weather conditions pose a serious risk to the safety of patrons and crew. If we cancel a screening all tickets are valid for any other screening (with restrictions) at any venue for any future screening even beyond the current Season. We do not provide refunds as such.
- SMS the mobile number of the person who booked your ticket.
- Email the person who booked your ticket with instructions on how to transfer your tickets.
- Post a cancellation notice on our website on that session & on our Facebook page usually by 5:30pm at the latest.
We wait until the latest Bureau of Meteorology forecast that arrives around 4:30pm plus assess the rain radar before making a decision if the situation is unclear. If, earlier, the rain has settled in the session is likely to be cancelled at that time.
What if the screening goes ahead but I am not comfortable about attending?
Telethon Community Cinemas allows its patrons to transfer their ticketing at any time, for any reason, up to 5:45pm on the night of the screening to any future screening with similar price points. Select the header Ticket Information on our website and then from the dropdown menu click on Change My Booking. Follow the instructions to change your booking.
If you do not change your booking and the screening proceeds the responsibility and decision, not to have been pro-active in changing your booking, is deemed to have been yours.
Venue & General Info
How do I get to the Murdoch venue?
Our Murdoch venue is in the forecourt in front of Building 122 in the grounds of Murdoch University next to Car Park 1. Access is off South Street Murdoch through entrances B or C. At the roundabout directional signage will point you to the free car parking in Car Park 1 next to the cinema. Otherwise entry is off Murdoch Drive with directional signage also pointing to Car Park 1.
How do I get to the Bassendean venue?
Our Bassendean venue is located in the BIC Reserve, corner Guildford Road & Wilson Street, Bassendean. Easily accessible from the Bassendean Railway/Bus Station within easy walking distance. If travelling on Guildford Road from Perth then Wilson Street is the first street on your right after the Bassendean Railway Station (a distance of about 150 metres).
How do I get to ECU Joondalup Pines?
ECU Joondalup Pines Outdoor Community Cinema is in the grounds of Edith Cowan University Joondalup. Easily accessible off the Mitchell Freeway using the Hodges Avenue exit. The venue is serviced by many Transperth buses and the Joondalup Railway Station is within a comfortable walking distance.
If entering off JOONDALUP DRIVE into the University at its main entry turn right at the roundabout onto Cornell Parade. Follow the road to the next roundabout and take the first exit to Car Park 14. Follow the footpath to the cinema entry.
ALTERNATIVELY, if entering off LAKESIDE DRIVE use the Deakin Gate entrance. Cross over the roundabout and park in Car Park 14. Follow the footpath to the cinema entry.
ALTERNATIVELY, if using GRAND BOULEVARD turn into Kendrew Crescent cross over the roundabout and take the first right into University Drive following road to Car Park 8. Follow footpath to cinema entry.
How do I get to the Burswood Venue?
Our Burswood venue is in Charles Paterson Park within the Burswood Parklands near the Causeway. Easily accessible off Great Eastern Highway or the Graham Farmer Freeway. It is serviced by many Transperth buses and the Burswood Railway Station is within a comfortable walking distance.
If entering off Great Eastern Highway into the Parklands at the Craig Street intersection onto Resort Drive, our venue is via the first left street on your left (just 40 metres from the highway).
ON OPTUS STADIUM event nights access is via the main Bolton Avenue entry off Great Eastern Highway (the main Crown Casino entry).
What time do gates open and films start & end?
Gates open at 6:30pm except where indicated. The film starts at 7:45pm except where indicated. We recommend arriving early to get the best spot as there is no reserved seating. It also gives you time to grab your food and drink and settle in for the evening. Screening end times depend upon the length of the film. A film’s running time is shown when you refer to that screening.
Can I bring the kids along?
Children are most welcome as we are an all-age venue. Please note we do screen MA15+ movies which requires children under 15 to be accompanied by a parent or legal guardian.
Are infants & babies welcome?
Most certainly but if you have a very young one, we simply ask you to be conscious of other patrons should your child become restless and find a quieter place in the venue to settle them.
What should I bring?
To enjoy your outdoor cinema experience, we suggest the following things – layering up or bringing a blanket for those chillier nights and insect repellent to keep those mozzies away. We have throw rugs for sale and free insect repellent available on our counters.
Being a cashless event ensure you have your credit or debit card with you.
If you have not hired any seating you are welcome to bring your own rugs, bean bags, lawn chairs etc. Just be aware that taller chairs will be restricted to designated areas of the venue so that everyone can see the screen.
Where can I get a copy of a venue's programme?
Our programme in list form can be downloaded from the website for each venue.
Can I bring a bicycle or pram into the venue?
Yes, you are welcome to bring bicycles or prams into the venue, however, you do so at your own risk.
Is this an accessible event?
All venues are wheelchair or restricted mobility friendly. Designated parking is located close to the entrance of the cinemas.
A Companion Card holder and their carer have complimentary admission when presenting cards at the box office on the night.
Unfortunately, due to the technical requirements of outdoor cinema, we are unable to offer any closed caption or audio descriptive screenings.
For further information, please contact us directly at firstname.lastname@example.org or phone 0403 560 684 M-F excluding public holidays between 10am and 6pm.
Can I bring my dog or other pets?
Sadly, no. As much as we love our furry and other pets, we have restrictions set by our venues. However, service dogs are certainly permitted provided appropriate proof can be provided.
Can I smoke or vape?
No, current laws restrict smoking within any venue or place of entertainment and we equally forbid vaping for the convenience of others. Patrons may step outside the venue to smoke or vape.
I’ve lost something at the cinema.
We do a sweep of the venue each evening so hopefully we’ve found it. Please phone 0403 560 684 10am to 6pm Monday to Friday (excluding Public Holidays) or email email@example.com
How do I buy tickets?
You can purchase all ticket types online. Otherwise at the venue box office EXCEPT for Telethon La Grassiere from 6:30pm on the night. As venue capacity is limited, we strongly encourage purchasing tickets in advance online.
There is NO price difference between purchasing online or at the box office.
Do you have a box office counter?
Yes, our Burswood venue’s Box Office Counter is open Monday to Friday 10am to 6pm (excluding Public Holidays) HOWEVER we recommend phoning ahead on 0403 560 684 to check as staff may occasionally be off site performing other duties. All venues’ Box Offices are open from 6:30pm on screening nights.
What if I can no longer attend?
You can exchange your tickets to another session at a similar price point. However, refunds are not available if you are no longer able to attend or change your mind.
Where can I buy tickets in advance or at the gate?
You can either pre-purchase online (download your tickets) by 5:45pm each evening or at the counter at the venue from 6:30pm each evening. Our ticket prices are fully inclusive of all fees and charges. There is no difference between booking online or purchasing at the gate. All ticket types are available at gate EXCEPT Telethon La Grassiere.
Times may vary for double features, special events and early bird screenings.
What is a Student/Senior ticket & who qualifies?
Student/Senior tickets are available to students 16 years and over together with Seniors and others on Social Security (please present Seniors, Pension or Healthcare card as proof of entitlement). Students under 16 will qualify for a Child’s ticket.
What age do I pay for a child & can they attend on their own?
General admission for children under 5 is free. They do not require any type of ticket for general admission. Child tickets are for those 5 to 15 years inclusive. Children over 15 can possibly qualify for a student discount. Yes, well-behaved children can attend on their own.
However, please note that there is consumption of alcohol by patrons in the venue and we highly recommend that you check the film’s censorship classification for suitability and the screening’s end time to ensure someone is in attendance to collect them.
Children under 15 CANNOT be admitted to MA15+ screenings on their own and must be accompanied by a legal guardian. We reserve the right to refuse admission to, or to request departure and collection of, children misbehaving.
Do you accept Companion Cards?
Yes, we accept Companion Cards. We provide FREE admission to Companion Card holders and their carer. Companion Cards can only be presented at the venue Box Office on the night.
What is a No Free Pass (NFP) screening?
These are screenings where Complimentary Gate Admissions are not accepted due to restrictions placed upon us by the film company. They are marked as NFP against a screening.
Can you book online using a Complimentary Gate Admission?
Yes, you can redeem your Complimentary Gate Admission online.
However, due to restrictions placed upon us by film companies, there is a limited availability for each screening.
Select your screening and enter your code in the “Gift Voucher or Discount Code?” square and press VALIDATE.
How do I purchase tickets using a gift voucher?
To assist, the instructions for use are printed on the Gift Voucher.
- Select your Telethon Community Cinema session at communitycinemas.com.au
- Choose your tickets, add them to your cart & proceed to checkout
- Sign up or login to our ticketing provider
- Enter your Gift Voucher code under ‘Gift Voucher Code’ in payment methods and click VALIDATE.
Complete transaction & enjoy the film!
How long do I have to use a gift voucher?
Gift vouchers issued after 1 July 2018 do not expire. If you cannot or are unable use them this season, carefully secure them, to enjoy in an upcoming season.
Can I change to another screening?
We understand that sometimes life can get in the way of a pre-planned night at Telethon Community Cinemas. If you would like to swap your tickets to another session, simply:
- Go to your Telethon Community Cinemas’ ACCOUNT and login
- Click ‘list tickets’
- Select the tickets you would like to swap and select ‘exchange’
- Follow the prompts to choose another session.
Tickets cannot be exchanged for a ticket type that is different t0 the original. Tickets can only be exchanged up until 2 hours before the session time. Unfortunately tickets, seating and other purchases are non-refundable.
Can I upgrade my tickets to Telethon La Grassiere?
We’d love for you to check out Telethon La Grassiere! Simply follow the instructions above for exchanging tickets, make sure you also exchange any seating originally purchased. You will then pay the difference on checkout. Also note that there is a $1.50 exchange fee on your tickets.
What are the ticket booking fees?
There are no additional booking fees or charges as they are already included in the ticket price.
Can I show my tickets on my phone?
Yes, you can. Just make sure you have them ready before you reach the gate to avoid unnecessary queues or delays.
I’ve lost my ticket. Help!
No worries, sometimes our confirmation emails get lost in your junk box. Just look for an email from communitycinemas.com.au. You can also access your tickets by logging into your account HERE. Still can’t find your ticket? Contact us on 0403 560 684 10am to 6pm Monday to Friday (excluding Public Holidays) OR email firstname.lastname@example.org noting that there may be a delay in replying.
Relax though, as we usually have all ticketing records for that screening at the gate on the night in case patrons lose their tickets along the way.
What if I cannot print off my e-ticket?
We do accept e-tickets downloaded onto smart phones. Just show the screen at the Gate. Otherwise record your e-ticket confirmation number and have personal ID handy as we can still help you at the Gate. It will assist everyone if you arrive early so we can help you.
Are there group discounts?
Yes, we provide Group Discounts for Groups of 20 or more. Discounts depend upon the size of the group; the screening being attended and entitlement to concessions. We have a wide range of special packages for Groups. Full details on our GROUP PACKAGES page. If you want something special, we can usually organise something to suit. Group Discounts must be pre-arranged.
What's included in a general admission ticket?
A general admission or concession ticket gives you entry to the cinema but does not include seating which is perfect if you are going picnic style. There is a limited number of free sling-back style seats at Joondalup on a non-reserve basis.
What payment options are available at the cinema?
Considering current health concerns, Telethon Community Cinemas prefers cards for transactions wherever possible. We accept Mastercard, Visa and debit cards. Cash is still accepted.
How secure are my credit card & personal details?
No credit card details are retained by our online system. We do not provide personal details to any third parties.
Food, Drinks & Seating
Can I bring my own items?
Whilst our pricing is very modest compared to most cinemas, we also allow our patrons to self-cater except for BYO alcohol. Unfortunately liquor licensing laws stipulate that BYO alcohol is not permitted at our venues. Otherwise, everything else is fine.
You can bring your own picnic rugs, camper chairs or bean bag lounges or hire from the venue.
What food & drinks are available?
We have a great range of Domino’s pizzas (including gluten-minimal and vegetarian/vegan options), garlic bread, pastas, pies and vegetable rolls. Burswood has a nightly sausage sizzle. Pizzas can be pre-ordered online but only Traditional pizzas are available to order at venues.
Our bar has a wide selection of Angove’s Family wines, Gage Roads’ beers, Rekorderlig ciders, pre-mixed drinks, and Coca Cola soft drinks. We also have barista-prepared Giovanni coffees, hot chocolate, and tea. All very reasonably priced. Our bar selection is listed under Food & Drink on the website.
How do I order Pizzas?
All pizzas can be ordered online when purchasing tickets. For online orders choose the screening and then select the items you require. Online orders close at 5:45pm for that night’s screening. Orders are available for collection at the venue Candy bar usually from 7pm.
Otherwise only Traditional pizzas can be ordered at the Candy Bar by 7pm for 7:45pm delivery.
Do you cater for gluten-free, vegetarian & vegan options?
We have vegetarian pizzas as well as gluten-minimal pizzas available at all venues. Vegetable rolls as well as gluten-minimal and vegan ice creams are available. Just ask at our Candy Bar.
Do you provide seating and/or can I bring my own?
We provide the grass and you are welcome to bring your own seating or rugs. There are designated seating areas according to height of seating to ensure all patrons can see the screen.
Our wonderfully comfortable bean bag lounges can be either pre-hired online ($1 booking fee per lounge applicable) or (if not sold out) available on the night at the venue at $6 each. We also have fold-up seating available for hire at our Burswood venue only ($3).
Picnic rugs ($15) and throw rugs ($12) can be purchased at venues.
ECU Joondalup Pines has 128 free fixed sling chairs available on a first seated first “owned” basis. Recommended to bring pillows for head rests.
How do I collect my pre-ordered bean bag lounge?
Pre-ordered bean bag lounges can be collected at the venue. Our volunteers at the gate will direct you to the collection point. Personal ID may be required.
If I have rugs, low to ground seats or beanbag lounges, how can I ensure my view isn't blocked by patrons in high camper chairs?
We have designated seating areas at all venues and patrons are asked to respect this.
At Burswood, Bassendean and Murdoch, we divide the venue into left and right sides with taller forms of seating restricted to the left side.
At ECU Joondalup Pines, tall seating is restricted to designated hard surface areas.
Our volunteers will assist patrons in finding the right spot.
How do I become a volunteer?
We thrive and survive on volunteers! You can download an information package off our website from the volunteer page. Volunteers are asked to contribute one regular night per fortnight.